Malta Paradise is always committed to protecting your personal information and we want you to be confident that your privacy is really important to us.
including when you travel with us or use our other services, use our websites, contact our service agents or call centres and book to use our services through third parties (such as travel agents).
information/data under EU and UK data protection law.
If you have made a flight booking with us but flights are to be provided by other airline(s) then that other airline will also separately be considered a “data controller” under European Union and UK data protection law.
Any provider of services such as a hotel or car rental company will also separately be a “data controller”. You can access the privacy policies of those providers from them directly.
Personal data or personal information for us means all the details which identifies you as an individual or could be used to identify you. Please see the personal data we may collect from you below:
a) Personal details, address, email address, phone number and date of birth.
b) Account login details, username and the password.
c) Travel preferences, social preferences, interests and activities.
d) Passenger information, passport details, other ID document details.
e) Insurance details.
f) Payment information, credit or other payment information.
g) Relevant medical data and any special, dietary, religious or disability requests.
h) Information about your browsing behaviour on our website, when you click on one of
our adverts, including those shown on other organisations’ websites.
i) Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
j) Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or other payment information.
k) Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
l) Details of emails and other digital communications we send to you that you open, including any links in them that you click on.
m) Your feedback and contributions to customer surveys and questionnaires.
n) Personal data from other sources, such as specialist companies that supply information, retail partners and public registers.
o) Personal data about other individuals provided by you, such as those people on your booking. You should also ensure that third parties or other individuals on your booking consent for their personal data to be provided to us by you and they understand how their personal data may be used by us.
We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure. Sensitive personal data such as medical information you may provide, as well as children’s data is also stored with adequate protection.
The security of your data also depends on you, please do not share your passwords, booking or flight details with other parties and be aware of internet fraud.
Please acknowledge that the personal data that we collect from you may be transferred to, and stored at, a destination outside the UK or EU. It may also be processed by organisations operating outside the EU or UK who work for us or for one of our suppliers. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this policy. These protections include, but are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission, and appropriate security measures.
The processes mentioned may involve sending your data to countries where under their local laws you may have fewer legal rights. We will take appropriate security measures to ensure that your personal data is safe and secure if that is the case.
Your information will be kept for as long as we need it for the purpose it is being processed for. We will surely keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. The information may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.
Your information will actively be reviewed and deleted, when there is no longer a legal,business or customer need for it to be retained. However, if the data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.
Our website’s social media features such as Facebook, Twitter, and YouTube have their own privacy notices. Please make sure you read their terms and conditions and privacy notices carefully as we do not accept any responsibility or liability for these features.
You have online access to your own personal data associated with your account on our website. You may request a copy of any personal data held by us and there is no fee for this request.
All personal data related enquiries and requests must be in writing and must contain the following information:
Please send your request to:
First Floor Office,
34 Great Queen Street
If any of the details we hold regarding your personal data are incorrect, please let us know. You may ask for your personal data to be rectified or erased, to object to the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organisation. We will update or erase your data, unless we have to keep it for legitimate business or legal purposes. However, please be informed that if you withdraw your consent for us to process your personal data, it may mean we will not be able to provide all or parts of the services you have requested from us and you will not be able to cancel your booking or obtain a refund of any charges you have paid, as we will be unable to fulfil any of our contractual duties to you within the absence of such information.
Under current data protection laws, the legal basis in almost all cases will be:
If you are not satisfied with the way in which we handle your complaint with regards to the personal information we hold about you, then you can refer your complaint to the ICO (Information Commissioner’s Office) in the UK. https://ico.org.uk/concerns/
This Notice replaces all previous versions and may change at any time, so please check it regularly on our website for any updates.
Last update: May 2018